It Comes and Goes
February 25, 2011 by aliceangus
For everything we sell we provide a back up service which isn’t what many people do nowadays… but at the current time its very hard…Independent shops are going to be a thing of the past and I think everybody, once they are gone, is going to realise how important they are but its going to be to late.
Yesterday Lucy from Mid Pennine Arts and I moved the As It Comes work to St Nicholas Arcade as the project was commissioned to tour to different sites in Lancaster. At the same time we dropped into see some of the traders who had been part of the project and I was reminded of some of the conversations we had about the intangible aspects of knowledge and skills (which is feeding into our new programme Public Goods). Whilst I was drawing and interviewing traders I tried to work out what were the tools of the trade, and what were the unspoken skills of the independent traders. The obvious tools were not necessarily the only or main ones, there were many unspoken less obvious tools – things about how people talk to customers, their body language, how they use their hands, their knowledge of the tools, food and produce they sell and their experience;
Its the knowledge, you go to B&Q and you just pick it off the shelf but if you come here you can ask and we’ll tell you about it… you can come here with a description of what you need and we will disappear into the back shop and reappear with one single screw.
We had a lovely hardware shop but he has gone. They can’t compete with the chains, but you go into those places (chains) and ask for help and they are running away from you, they don’t want you to ask “what size screw?” or “what kind of glue?”..
He’d go, “Just a minute…” and he’d go in the back where he had hundreds of drawers and then he’d come out with it and you’d go, “Thank you so much how much?” and he’d go, “5 pence please”.”