3 days in Pallion
May 19, 2012 by Giles Lane
This week just passed Alice, Haz and myself have been running some co-design workshops with local community members in Pallion, a neighbourhood in the city of Sunderland, and with Lizzie Coles-Kemp and Elahe Kani-Zabihi of Royal Holloway’s Information Security Group, hosted at Pallion Action Group. The workshops, our second round following some others in early April, were focused around visualising the shape, needs and resources available to local people in building their own sustainable knowledge and support network – the Pallion Ideas Exchange. We also worked on testing the various tools and aids which we’ve designed in response to what we’ve learned of the issues and concerns facing individuals and the community in general.
The first day was spent making a visualisation of the hopes and aspirations for what PIE could achieve, the various kinds of activities it would do, and all the things they would need to make this happen. Based on previous discussions and workshops we’d drawn up a list of the kinds of activities PIE might do and the kinds of things they’d need and Mandy had done a great job over the past couple of weeks creating lots of simple sketches to help build up the visual map, to which were added lots of other issues, activity ideas, resources and hoped for outcomes.
Visualising PIE this way allowed for wide-ranging discussions about what people want to achieve and what it would need to happen – from building confidence in young people and the community more generally, to being resilient in the face of intimidation by local neer-do-wells. Over the course of the first afternoon the shape changed dramatically as the relationships between outcomes, activities, needs, people and resources began to emerge and the discussion revealed different understandings and interpretations of what people wanted.
On the second day we focused on the tools and aids we’ve been designing – a series of flow diagrams breaking down into simple steps some methods for problem solving, recording and sharing solutions and tips online, how to promote and share opportunities to people they would benefit and things to consider about safety and privacy before posting information online. We’ve also designed some simple notebooks with prompts to help do things like take notes during meetings and at events, a notebook for breaking problems down into small chunks that can be addressed more easily alongside place to note what, who and where help from PIE is available, and a notebook for organising and managing information and experiences of PIE members about sharing solutions to common problems that can be safer shared online. As the props for a co-design workshop these were all up for re-design or being left to one side if not relevant or useful. An important factor that emerged during the discussion was that people might feel uncomfortable with notes being written in a notebook during a social event – the solution arrived at was to design a series of ‘worksheet posters’ which could be put up on the walls and which everyone could see and add notes, ideas or comments to. The issue of respecting anonymity about problems people have also led to the suggestion of a suggestions box where people could post problems anonymously, and an ‘Ideas Wall’ where the problems could be highlighted and possible solutions proposed. We came away with a list of new things to design and some small tweaks to the notebooks to make them more useful – it was also really helpful to see a few examples of how local people had started using the tools we’ve designed to get a feel for them:
On the afternoon of the second day we also spent a long time discussing the technologies for sharing the community’s knowledge and solutions that would be most appropriate and accessible. We looked at a whole range of possibilities, from the most obvious and generic social media platforms and publishing platforms to more targeted tools (such as SMS Gateways for broadcasting to mobiles). As we are working with a highly intergenerational group who are forming the core of PIE (ages range from 16 – 62) there were all kinds of fluencies with different technologies. This project is also part of the wider Vome project addressing issues of privacy awareness so we spent much of the time considering the specific issues of using social media to share knowledge and experiences in a local community where information leakage can have very serious consequences. Ultimately we are aiming towards developing an awareness for sharing that we are calling Informed Disclosure. Only a few days before I had heard about cases of loan sharks now mining Facebook information to identify potential vulnerable targets in local communities, and using the information they can glean from unwitting sharing of personal information to befriend and inveigle themselves into people’s trust. The recent grooming cases have also highlighted the issues for vulnerable teenagers in revealing personal information on public networks. Our workshop participants also shared some of their own experiences of private information being accidentally or unknowing leaked out into public networks. At the end of the day we had devised a basic outline for the tools and technologies that PIE could begin to use to get going.
Our final day at Pallion was spent helping the core PIE group set up various online tools : email, a website/blog, a web-based collaboration platform for the core group to organise and manage the network, and a twitter stream to make announcements about upcoming events. Over the summer, as more people in Pallion get involved we’re anticipating seeing other tools, such as video sharing, audio sharing and possibly SMS broadcast services being adopted and integrated into this suite of (mainly) free and open tools.
The workshops were great fun, hugely productive but also involved a steep learning curve for all of us. We’d like to thank Pat, Andrea, Ashleigh and Demi (who have taken on the roles of ‘community champions’ to get PIE up and running) for all their commitment and patience in working with us over the three days, as well as Karen & Doreen at PAG who have facilitated the process and made everything possible. And also to our partners, RHUL’s Lizzie and Elahe who have placed great faith and trust in our ability to devise and deliver a co-design process with the community that reflects on the issues at the heart of Vome.